Loren's Stuff

 

SmartVMA™ is a service process management system designed for advisors, technicians and managers to control and increase productivity through a standardized workflow.  The system integrates with existing DMS technology to recommend maintenance services based on vehicle make, history and current/previous inspections, thus helping create healthier Repair Orders.

All of the elements of the RO process are seamlessly integrated into a powerful and revolutionary user interface that can be used on workstations and mobile devices anywhere in the service department.

 

Standard System Features: 

  • ADP and DealerTrack Approved Bi-Directional Interface
  • Customer greeting and write up at the vehicle
  • Customer file information updated at the vehicle
  • Comprehensive service history view
  • BG Lifetime Protection Plan tracking
  • Walk around inspections that feed recommended services directly to the repair order
  • VIN analysis for open recalls and warranty data
  • Electronic menu presentation based on VIN
  • Consumer education videos
  • Web based application
  • Repair order creation
  • Electronic signature capture on repair order
  • Followup and reminder system
  • Appointment booking
  • Powerful OE-specific multi-point inspections
  • Parts requests

 Impact:

  • Dramatic increases in customer pay labor sales
  • Retain customers through unique followup features
  • Build customer loyalty by educating them about the benefits of proper maintenance
  • Standardized processes with the measurement tools in place to ensure continuous improvement